Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product. Generally, for custom branded pens, the MOQ starts at 100 units. For notebooks, it starts at 50 units. Please contact us for specific product requirements.

Question 2

Do you offer custom logo printing?

Accepted Answer

Yes, we offer comprehensive customization services including silkscreen printing, UV printing, laser engraving, and embossing/debossing for notebooks. We can print your company logo, slogan, or individual names.

Question 3

What is your lead time for bulk orders?

Accepted Answer

Standard lead time is 2–4 weeks after artwork confirmation, depending on the order quantity and customization complexity. Rush orders may be available upon request.

Question 4

Can we mix different stationery items in one order?

Accepted Answer

Absolutely. We specialize in creating custom stationery sets. You can combine pens, notebooks, and other accessories into a single gift set with custom packaging.

Question 5

Do you deliver across Malaysia?

Accepted Answer

Yes, we provide delivery services to all states in Malaysia, including Sabah and Sarawak. We use reliable courier partners to ensure your order arrives safely.

Question 6

Can we request samples before placing a bulk order?

Accepted Answer

Yes, we can provide samples. Plain samples are often free (shipping fees may apply), while pre-production samples with your custom logo may incur a sampling fee, which is refundable upon confirmation of the bulk order.

Question 7

What file formats do you need for printing?

Accepted Answer

We prefer vector files such as AI (Adobe Illustrator), EPS, or PDF to ensure the highest print quality. High-resolution PNGs may be acceptable for some digital printing methods.

Question 8

Do you offer design services?

Accepted Answer

We offer basic layout and mock-up services free of charge. If you need logo design or complex artwork creation, we can recommend partners or provide the service for an additional fee.

Question 9

What are your payment terms?

Accepted Answer

For bulk orders, we typically require a 50% deposit upon order confirmation, with the balance due before delivery. We accept bank transfers and cheques from corporate accounts.

Question 10

Do you have a return policy?

Accepted Answer

We stand by our quality. If there are any manufacturing defects or printing errors that differ from the approved proof, we will replace the affected items. Please inspect your order upon receipt and notify us within 7 days.

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